PRIVACY POLICY
Privacy Policy: We Love Pets SA
Last Updated: 5 January 2026
1. Introduction
At We Love Pets SA, your right to privacy and security is our priority. We treat personal information obtained through this website as private and confidential. This policy outlines how we collect, use, and protect your data in compliance with the Protection of Personal Information Act (POPIA).
2. Information We Collect
To provide our services and ensure our business meets your needs, we may collect:
- Identifiable Information: Name, email address, physical address, and contact numbers.
- Technical Data: IP addresses, browser types, and usage patterns via cookies.
- Pet Information: Details regarding your pets necessary for our service delivery.
3. Purpose of Processing
We use your personal information only for the following purposes:
- Fulfilling our contractual obligations to you.
- Responding to your inquiries or instructions.
- Improving our website and service offerings.
- Sending marketing communications (only where you have provided explicit consent).
4. Cookies and Tracking Technology
Our website uses “cookie” technology—small text files stored on your browser.
- Function: Cookies help us analyze web traffic and provide a personalized experience.
- Control: You can disable cookies in your browser settings; however, please note that certain features of the website may not function correctly without them.
- Anonymity: General traffic data is pooled so that individual behavior cannot be identified.
5. Marketing Communications (Opt-In/Opt-Out)
We will only send you information about new products, services, or partner promotions if you have opted in to receive them.
- To Unsubscribe: You may click the “unsubscribe” link in any email or SMS, or contact us directly at our physical address or via email to be removed from our database.
6. Third-Party Service Providers
We may employ third-party companies to perform support services (e.g., payment gateways, delivery services). These parties are contractually bound to:
- Keep your information confidential.
- Use the data only for the purpose of performing the specific task assigned.
- Adhere to POPIA-compliant security standards.
7. Disclosure of Information
We will not disclose your personal information to third parties without your consent unless:
- We are legally compelled to do so (e.g., by court order or government regulation).
- It is necessary to protect the safety of our users or the public.
It is necessary to enforce our legal rights.
8. Data Security and Storage
Your data is stored in a secure environment protected by:
- Firewalls and intrusion detection systems.
- Encryption where applicable.
- Restricted access (authorized personnel only). We retain your information only for as long as necessary to fulfill the purposes listed above or as required by law.
9. Your Rights as a Data Subject
Under POPIA, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we update or correct inaccurate data.
- Deletion: Request that we delete your data (subject to legal retention requirements).
- Objection: Object to the processing of your data for marketing purposes.
10. External Links
Our website may link to third-party sites. We Love Pets SA is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any data.
11. Amendments
We reserve the right to amend this statement at any time. Changes will be posted on this page and will supersede all previous versions.
12. Violation and Waiver
Failure to enforce any provision of this policy does not constitute a waiver of our rights. If any part of this policy is found to be invalid by a court, the remainder of the policy remains in full effect.
Contact Us
If you have questions regarding your data or wish to exercise your rights under POPIA, please contact us:
- By Email: [email protected]
- By Mail: PO BOX 572, Bronkhorstspruit, 1020, Gauteng